STANDARD TERMS AND CONDITIONS
1. In order to commence work a signature of acceptance by
the Buyer is required, which will constitute a firm order
between Hi Temp and the Buyer.
2. It is understood that this acceptance of the quotation,
via e-mail or telephonically, is binding and cannot be
cancelled unless agreed to by Hi Temp in writing.
Cancellation may only be accepted in writing and an
administration levy 15-25 % of the contract sum shall become
due for administration costs.
3. Hi Temp reserves the right to cancel any order if:
(i) Payments by the Buyer to Hi Temp are in default
(ii) Should substantial changes in material and systems
and/or prices occur?
(iii) Prevailing conditions beyond the control of Hi Temp
make impossible to assure delivery.
Should the above occur Hi Temp will not be liable for any
claims for damages by the Buyer whether direct, indirect on
4. Any agreed alterations requested in design, quantity or
specification and any suspension of work will thereby
involve adjustments to the price quoted.
5. All payments are strictly COD unless otherwise stated on
the quotation. Any outstanding amounts in terms of this
agreement shall bear interest at the prevailing prime
commercial overdraft rate- All goods remain the property of
Hi Temp until the full payment has been made.
Should the Buyer default in making payment, Hi Temp reserves
the right to remove the goods and the Buyer agrees to allow
Hi Temp or its assignees access to the property for this
purpose. Should any products have to be removed the customer
will be liable for a labour fee & de-installation costs.
6. Prices are firm for a period of 7 days from the date of
the written quotation, thereafter are subject to without
7. The buyer shall make available to Hi Temp on site 220
volt electric current
8. Product Warranties
Hi Temp Pool Solar Panels carry a 12 year warranty
against water leaks & 12 months on workmanship and
installation materials used. The warranty covers
parts, materials and labour but excludes travel, toll
and/or fuel charges. Generally if a travel/toll/fuel
amount is charged on your invoice this amount would be
applicable to a service call and/or repair. This amount
will increase by 10% P.A. to compensate for the ever
increasing fuel prices. For travel fees not shown on
invoice, a travel fee will be applicable to current
travel fee rates. Service calls and travel fees are to
be paid in full prior to a technician being dispatched
Hi Temp ECO Titanium Pool Heatpumps carry a 5 year
warranty on the Titanium heat exchanger coil and 12
months on the electronics and compressor.
Evacuated Solar collector panels and Flat Plate
collectors have a 5 year warranty | Solar Geysers Carry
a 5-10 year warranty depending on the model by the
Solar Controllers, circulation pumps, photovoltaic
panels all carry a 12 month warranty.
Salt Chlorinators and pool pumps/sand filters carry a 2
year warranty serviced by the manufacturer. The warranty
only applies to the original purchaser. The warranty
only applies to installations done Hi Temp or an
accredited installer and does not apply to DIY purchases
where installed by a third party.
Pool Heating- additional uPVC piping used, other than
on the quote, for pool heating installation will be
charged at R40 per meter which also includes trench
digging to a depth of 20cm as well as fittings and
labour to lay the additional piping.
Solar Geyser and/or Solar Collectors- Additional copper
tubing used over and above the estimate quote will be
charged out at R90 per meter for 15mm and R150 per meter
for 22mm. This includes copper solder and copper
fittings as well as labour
In the unlikely event of a water leak occurring, Hi Temp
Pool Heating will not be held liable for damage caused.
Home-owners household insurance will have to be
completed and claimed by the client.
If removal of paving is needed, which is very seldom,
there will be extra cost, at R450 per hour. We do not
replace paving as this is a specialised industry, which
we are not specialist in. We cannot be held liable for
broken brickwork during the removal process.
This quotation is based upon an standard installation on
sandy soil. (only applicable for pool heating)
Accordingly the quotation does not provide for
additional labour or costs in the event that underground
rock formations are encountered which will necessitate
additional labour and machinery or materials when laying
This quotation does not provide for removal of large
shrubs, trees to be felled or relocated.
This quotation is based on a
with the information given by the purchaser. Should the
information given by the client differs, some costs may
be incurred. I.E. additional piping, double storey etc.
We cannot be held responsible for
damage done to hidden electrical cable/water pipes while
Please note that any damage claims
will NOT be considered 7 (seven) days after the
completion of the installation.
All products supplied are
manufactured in accordance to ISO 9001:2000 qualtiy / CE
and/or SABS approved.
Once the product has been ordered and has been
dispatched from our warehouse the risk/responsibility
and insurance falls onto the client and freight company.
Should the product be damaged in transit we will not be
held responsible. The client should address any problems
or damages caused directly with the freight company,
which he has contracted to do the delivery. This does
not apply should the client contract us to deliver,
install or setup, where we use our own staff.